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Customer Relations Supervisor


General information

Overview

LINAK U.S. Inc. is a global leader in the design and production of electric linear actuator systems. Our products are used in various industries including medical, agriculture, industrial automation, furniture, construction, and other great industries. Our North and South American headquarters where we have both Sales and Manufacturing divisions is located in Louisville, Kentucky.
Our mission as a company is straightforward: We provide products that improve people's quality of life and working environment.
LINAK U.S. Inc. offers a great work environment and challenging career opportunities. As a company, we operate by a set of values that are deeply rooted in the organization.
We as a company value:
Customer Orientation
The Will to Change
Loyalty, Openness and honesty
Enthusiasm and Individual Efficiency
Job Satisfaction and Helpfulness
Creativity

 

Job Skills / Requirements

The Customer Relations Supervisor position requires include:
a minimum of 7 years’ previous experience with customer service, supervision, planning and MRP systems.  
Previous inside sales or OEM experience is a plus.
A Bachelor’s Degree in a related field is preferred.  Associates Degree is required.  
Customer Relations Supervisor must uphold LINAK values as an employee of LINAK U.S. Inc.
Screening Requirements: Criminal Background Check, Basic Skills, Education and Drug Testing

 

Education Requirements

Key Leadership Responsibilities: 
Provide excellent customer “intimacy” service
Create customer intimacy by promoting open communication and positive attitude. 
Responsible to manage CRC team members on a day to day basis.
Responsible to ensure all CRC team members are completing their daily, weekly, and monthly assigned tasks. 
Responsible to handle CRC escalations for assigned customers regarding delivery, quality, supply chain, etc issues.
Responsible to review and update CRC procedures as necessary.
Responsible for training all CRC team members.
Responsible for maintaining training logs for CRC team members.
Provide coaching to CRC’s to assist with resolving customer and personnel issues
Ensure effectiveness of customer service operations for all LINAK customers.
Coordinate schedules to ensure coverage within the CRC team at all times and maintain timecards accordingly.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Multi-tasking, organizational skills and attention to details are necessary. 
This position requires a self- starter with the ability to take initiative for implementing all phases of a project.
Key Customer Relations Responsibilities:
Develop strong working relationship with assigned customers and handle or facilitate all aspects of customer needs including return of goods, quality issues, customer complaints, inventory agreements, possible customer visits.
Manage assigned customers following the responsibilities outlined in the
Customer Relations Coordinator III job description.  Key points highlighted below:
Manage CPM customer agreements and independently handle assigned key account customers with regards to order handling, delivery schedules, production schedules, forecasts and stocking agreements to satisfy and/or exceed the customers’ expectations.
Stay in close contact with the customer (daily), and is knowledgeable of the needs of the customer at all times

 

Additional information / Benefits

The benefits of employment at LINAK include: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Short-Term Disability, Long-Term Disability, 401(k) Plan with Company Contribution, Teladoc, Tuition Reimbursement, Special Incentive Plans, Onsite Workout Room and Flex Time.
Check out our Facebook page at https://www.facebook.com/linakusinc/  for more information!

 


The Customer Relations Supervisor position requires include:
a minimum of 7 years’ previous experience with customer service, supervision, planning and MRP systems.  
Previous inside sales or OEM experience is a plus.
A Bachelor’s Degree in a related field is preferred.  Associates Degree is required.  
Customer Relations Supervisor must uphold LINAK values as an employee of LINAK U.S. Inc.
Screening Requirements: Criminal Background Check, Basic Skills, Education and Drug Testing